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T-Mobile is pushing some unlimited customers to more expensive plans

T-Mobile is pushing some unlimited customers to more expensive plans

Starting next week, T-Mobile will move customers with some of its older unlimited plans to new (and, in some cases, more expensive) options, the carrier has confirmed to CNET.

According to the document posted on Reddit, this will be applicable for users with Plan One, Simple Choice, Magenta and Magenta 55 Plus plans. Affected users will be notified by "an SMS and email" and the new plans will be effective from the November billing cycle. The price increase customers see will vary depending on their plan, but most can expect an increase of $5 or $10 per line.

T-Mobile clarified to CNET that affected people can opt out of the move and remain on their old plans. To do this, you'll need to call T-Mobile's customer service support line.

It's clear from T-Mobile's communications that this is not a mass transfer of customers from old plans to new plans; People are just being pushed across the board. For example, according to the leaked document, some customers with Simple Choice/Select Choice plans are being moved to Magenta, but customers on Magenta are also being moved to Go5G.

In 2020, T-Mobile had to agree to several conditions to move forward with its purchase of Sprint. One was that it would offer "the same or better rate plans" for three years. And technically, I think, the company is offering the same plans here at the same prices as before. Still, T-Mobile customers could be forgiven for feeling a little, well, lightheaded here. Don't worry: I'm sure the hold music you hear when you call T-Mobile to opt out will be delightful.

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